Q. How can I purchase tickets to an event at the Center ? Colonial Center Box Office   Located down the stairs in the front atrium. Mon - Fri : 9am-6pm (Oct. - April) Mon - Fri : 9am-5pm (May -Sept.) Sat - Sun : At least 1 hour prior to doors opening, unless otherwise noted. *Subject to change. Colonial Center Website   Locate the event on our website in which you would like to purchase tickets for and click the "BuyTix" button next to the date of the event. Charge By Phone   To charge by phone, call (866) 4SC - TIXX [472-8499] Columbia & Lexington Play it Again Sports   10am-7pm M-F, 10am-5:30pm Sat. Northeast Columbia - 7372 Two Notch Road, Phone # 419-8303 Lexington - 5580-F Sunset Boulevard, Phone # 359-3231 Piggly Wiggly   You can purchase tickets to Colonial Center events at these Piggly Wiggly locations: Columbia - Irmo, Forest Drive, Clemson Road, Augusta Road, Devine Street, Garners Ferry Road Lexington - Lake Murray Shopping Center (Hwy 378), South Lake Dr.. Q. Who shall I contact regarding Renting the Center ? A. Whether you are a promoter planning to bring an act to South Carolina or a local business looking for a unique place to hold your next company meeting - The Colonial Center has the space you're looking for. Please contact Ryan Fitzgerald at (803) 576 - 9200 for further information and for available dates. Q. What are the video and camera policies for the Colonial Center? A. Non-professional (under 200 mm without a detachable lens) cameras are permitted in the arena for most Colonial Center events, as long as no flash is used. Professional photography is prohibited. Video cameras are usually prohibited, unless prearranged before the event. If you have a digital camera, the same zoom restrictions apply (under 200mm without a detachable lens). If your digital camera has any video recording capabilities and there is a no video recording policy at the event, your camera will not be permitted in the building. The same policy applies to digital video cameras that can take still photos. In no instance may photography interfere with access ways, seats, aisles or other guests' enjoyment of the event. Please check the specific event information on our website in advance to check the policy, call us, email us or check the policy signs when entering the building. Q. Can I Re-Enter the Center ? A. Once a patron leaves the Colonial Center during an event, there is no re-entry permitted unless another ticket is purchased. Q. Does the Center offer Catering for my special event ? A. Catered functions at the Colonial Center, such as a group meeting can be arranged by contacting Ryan Fitzgerald at (803) 576-9200. Q. Are the Concession Stands opened during all events? A. In general, there are concession stands open during all ticketed events, which serve a variety of food and drink products. There are exceptions, however. At the request of the show, concession stands could be closed. Q. When do doors open ? A. The doors generally open one (1) hour prior to the scheduled game/event time. This may vary, depending on the event. Guests are encouraged to come early to avoid delays. Most events start with a BLOCK PARTY a few hours before the doors open. Guests are encouraged to attend the BLOCK PARTY and enjoy the good food, cool beverages and fun activities. Once a patron leaves the Colonial Center during an event, there is no re-entry permitted unless another ticket is purchased from the box office. Q. What if I get hurt or someone needs medical attention ? A. The First Aid Station offering medical assistance is located on the concourse level across from sections 112 and 113. If medical assistance is required, notify the nearest Colonial Center representative or go directly to the First Aid Station. Q. Our group would like to attend an event together. Can we get a Group Discount ? A. Yes! Group discounts are offered for most games/events held at the Colonial Center . Anyone interested in purchasing tickets for a group for an event should contact the group sales office at ( 803) 576 - 9078. Usually the minimum order is 15 tickets. For more information please visit the group sales page. Q. Are there Pay Phones at the Colonial Center ? A. Public pay phones are located behind section 106. Q. Is there an ATM located in the Colonial Center ? A. A second ATM was added early in 2008.  One ATM is located on the concourse level near the Lincoln Street entrance doors and the other is behind section 107 against the back wall.  Q. Can I smoke at the Colonial Center ? A. The Colonial Center is a smoke free facility. Smoking is prohibited in and within 25 feet around the facility at all times. Q. Can Alcohol be brought into the Colonial Center ? A. Under no circumstances will alcohol be allowed to enter the Colonial Center. Patrons will be asked to leave the center if caught attempting to bring alcohol inside the center. Alcohol is not permitted in the parking lots surrounding the Colonial Center. Q. Is Alcohol available inside the Colonial Center ? A. During most events, alcohol will be sold at the concession stands inside the Colonial Center. NCAA restrictions do not allow the selling of alcohol at any collegiate event. Q. I left my Gamecock season ticket at home. Can a new ticket be printed ? A. Lost single game tickets cannot be replaced. Season tickets lost or left at home will be replaced for a $10 replacement fee, provided the ticket holder and seat location can be verified. Contact the USC Athletic Ticket Office for more information, (803) 777-4274.

Q. Does the Colonial Center have an Information Desk ? A. The Guest Services Center is located in the lobby in front of the main entry doors and is open from the time the doors open until the conclusion of the event. If you need assistance while at the Colonial Center , please contact the Guest Services Center. Any Guest Services Rep will be happy to answer any questions you may have. Q. Can I distribute Leaflets or Brochures ? A. Distribution of any printed materials or selling of any items is prohibited on the Colonial Center grounds, including the parking lots, walkways, and inside the Colonial Center. Q. Do you have a Lost and Found Department ? A. Any items that have been lost or found should be reported to the Guest Services Center in the main lobby across from the main entry doors. Guests may call (803) 576-9200 during normal business hours to inquire about lost and found items. Q. What if my child gets lost while at the Colonial Center ? A. Children should be told to contact a Colonial Center representative should he or she become lost. A lost child will be taken to the Guest Services Center located in the main lobby across from the main entry doors. Q. What can I do if I have lost my ticket(s) ? If the tickets were purchased at the Colonial Center Box Office Cash payment: There are no instances when a replacement voucher will be issued if a patron has lost their tickets. Credit Card Payment: Call or come in to the Colonial Center Box Office. The following information will be required: customer's name, date of purchase, credit card used. Once the original order has been found, a replacement ticket voucher will be printed and the original tickets will be voided. If the tickets were purchased through Online Ticketing (www.thecolonialcenter.com) Please contact the Colonial Center's phone center (1-866-4SC-TIXX) to report your tickets lost. They will give you further instructions once you place a report with them. Any replacement tickets will only be allowed to be picked up on the event day, 2 hours prior to the start of the show. This is to ensure the safety of your tickets, because once tickets have been replaced, no other replacements can be made. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser with a valid ID and credit card used to purchase the tickets. If the tickets were purchased through Charge By Phone See above - online ticketing. If the tickets were purchased through an Outlet Contact the Colonial Center Box Office at (803) 576-9200 or come in to the box office. An attempt to locate your order using your valid ID and the credit card you used to purchase your tickets will be made. If your order cannot be located or confirmed, you will not be able to replace your lost tickets. *In all instances, tickets should be treated like cash. There is no guarantee on replacing tickets if you lose them.* Q. What if I never received my print at home tickets in my email? A. First, check your junk box or Spam folder. It's possible that the email was sent there by your email provider. If the email is not in there, please follow the steps below. Go to www.thecolonialcenter.com Under the "Upcoming Events" category, click on "BUY TIX " button next to your event. Click on "Sign In ." When you get to the "Sign In" page, type in your e-mail/account number and password under the "Returning Online Customer" category. Once you have successfully signed in, you will be able to resend your print at home tickets. Q. My tickets were stolen . Can they be replaced ? A. A police report will be required by Colonial Center Management. Stolen ticket passes will be given out at the discretion of the Box Office Manager and only after verification of purchase. The pass will have the location of the original ticket(s) printed on it. Q. Can I exchange my tickets ? A. The Box Office will only allow exchanges in extraordinary cases. Some events allow for upgrades from a lower price level to a higher price level. These are done at the descretion of the promter of that event. Contact the box office for information on a specific event. Also, if you have purchased or received the wrong date for an event with more than one show time -- exchanges MUST be made IN ADVANCE of the show you have tickets for. Once an event has passed, no exchanges can be made. Please review your tickets carefully upon receipt. Q. Where will I park when I come to the Colonial Center ? A. For your convenience, there are several available parking lots within walking distance of the Colonial Center . Accessible parking is available in all of these lots. In order to park in the spaces reserved for disabled guests, the vehicle must have a state issued handicapped window pass, sticker, or license plate. Any vehicle may drop off a disabled patron at the front of the Colonial Center and then park their car in one of the lots and meet that person inside the Center. Parking passes are available in advance through the box office.  (limited events only, subject to availability).  Click here for info.   Q. Are there any restricted items which are not allowed in the Colonial Center ? A. Aerosol cans •  Alcoholic beverages or illegal drugs •  Animals (except certified service dogs for the disabled) •  Beach balls and other inflatables•  Bota bags or wine skins •  Bullhorns or noise makers •  Cameras or recording devices (varies by event) •  Confetti •  Fireworks, firearms, or other weapons •  Framed Backpacks •  Glass bottles or aluminum cans •  Ice chests (coolers) or thermos containers •  Large strollers •  Large Umbrellas (golf umbrellas) •  Laser pointers •  Outside food or beverage •  Skateboards or roller blades •  Sticks or clubs (including signs attached to sticks - signs and posters without stickes are allowed during WWE events) •  Stools or folding chairs •  Water bottles or mugs Q. Does the Colonial Center have Luxury Box Suites ? A. The Colonial Center has 41 luxury suites located on the main concourse level. In addition there are 4 hospitality suites and one large entertainment suite. They provide the local corporate community, as well as, private parties, the opportunity to enjoy events in a customized Call our Premium Services Coordinator at 803-576-9077 for more information